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Using Our Services

(A Notice for Parents/carers & CP agencies)

Primarily we want to let you know how we manage information when children and young people attend the TRH programme. This notice is for adults to have a basic understanding of how the information of the children and young people we work with, is kept safe.

Data We Collect

What information about the child or young person do you ask for? 

We might ask for information (personal data) about you such as…


•    name 
•    date of birth
•    ethnicity (so that we can be fair to all) 
•    where you live
•    contact number
•    parent/carer’s details 
•    or email address. 

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Because CDASS will be supporting children and young people whilst they attend the TRH programme; there are things our CDASS workers will need to know to help them do that. For example, we may need to share personal and sensitive information about what has happened and how they are doing on the TRH programme with important people such as their parent, school or social worker. 

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Our main purpose is to make sure we provide the best care and support for our CDASS children and young people which include the secure management of their personal data. We will keep all information safe but have a legal duty to share a child or young person’s personal information if the child, young person or family member is at risk of harm.
 

Why do you ask for that information? 

We ask for information for a few reasons such as: the child or young person might need help and emotional support but you have contacted us for you or they might get in touch with us to ask of for help with a situation where they feel unsafe.

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The parent/carer or another agency such as school or children services might have information they want to pass onto us; we would only take that information with the child or young person’s consent. 


The distribution of TRH reports for key agencies is a service we provide but only with the consent of the child/young person or parent/carer. 
 

How can CDASS use the information of the child or young person? 

Protecting CYP Data

We need to have a good reason to use the personal information of a child or young person. It is called the ‘lawful basis for processing’ so for children who are under the age of 13, the lawful basis is that we ask their parent/carer to say “yes” to them attending the TRH programme and having their information.

 

Saying ‘yes’ is sometimes called ‘giving consent or permission. This will help us also have information that for example, if someone was in danger, CDASS has a legal responsibility to make sure that the child or young person is safe, protected and free from harm. We do not share information with anyone without the child, young person’s or parent/carer’s consent.


If the young person is 13 and over they do not need to get consent from their parent/carer to attend the TRH programme but they still need to provide personal information for the said reasons.

How do you look after the information about children or young people?

We keep it safe as we have a good record system so any of the information is put into their own special file, with their own special number. The CDASS supervision files and weekly evaluation reports are also filed securely.


We also have a secure email which means that any information we receive or is sent by others, has an encrypted  password so only the person it is sent to, can open it, this, depending on their age, includes the child or young person.


When the child or young person starts the TRH programme, we will give them a unique number which means that only important people know it. 


CDASS also sends and receives emails securely.

How long do you keep information about the child or young person for? 

The child or young person is provided with the appropriate TRH session documents that are completed whilst they are on the programme; this includes session hand outs, discussions, any disclosures or TRH evaluation reports.  

 

Therefore every week, the child or young person will get a copy of the said session documents via secure email. This means that although we will have their personal data in our filing systems, we only need to store it for a short time because they have the same information we do.  So we will store information for up to twelve months. (See our data time list below) 


We check in (via secure email) with the child or young person three and then six months after the TRH programme has finished. Their personal data is removed after this as well as all associated documents on their file.

Who do you share information about the child or young person with? 

  • The child or young person

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  • The parent/carer 

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  • The school 

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  • Other child protection agencies 

 

  • The police – if there has been a disclosure from the child that places them or their family members at risk we have a legal duty to inform the authorities. So we will have to share some of the child or young person’s personal information so that for example, the police will know who and where to go to.

 

  • Testimonials – we like to put what our children and young people say about the TRH programme on our CDASS website but what we do not do, is share their personal information. We will ask the child/young person and parent/carer’s permission first and make sure they are not identified.

Your Rights: Parents and Carers

Under the General Protection Regulation (GDPR), you have the following rights:

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  • the right to be informed about the data we hold and share about your child or you. So for example if your child reports any worries or concerns that may require the involvement of a child protection agency such as the police or children services. CDASS has legal duty to report any incident where a child, young person or someone they care about is deemed to be at risk.

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  • the right to access your personal information. By making a request to CDASS you can find out what personal data we hold about you, why we hold it and who we disclose it to. 

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  • If you are the parent/carer of the child or young person and have concerns regarding their on-going attendance on the TRH programme, you have the right to request that your child no longer attends. Please notify us a few days before their planned session so we can say goodbye.

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  • We will keep your data safe and only share information about you with your consent but not if you or your child is at risk of harm by the abuser.

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  • If we have noted down incorrect information about a child, parent or carer, you have a right to request that it is edited and updated your personal information.

Your Rights: Parent & Carers
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Fees

  • Prior to the delivery of the Talking Really Helps and Abuser Impact programmes, the Client will be required to pay a forty per cent deposit to CDASS Ltd to secure placement. The client will be invoiced once the Service Level Agreement has been signed by both parties. The Client will be expected to pay the said deposit Fifteen Business days of receipt of the relevant invoice.

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  • CDASS Ltd will invoice the Client for the outstanding sixty per cent of the fees after completion of the said programmes. Payment is expected Fifteen Business days of receipt by the Client of the relevant invoice.

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  • Payment for the Child Impact Training and Talk Presentation must be paid in full prior to participants attendance. The Client will be invoiced once a formal CDASS Ltd Service Level Agreement has been signed by both parties.

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  • Without prejudice, any sums outstanding or late payments shall incur interest on a daily basis at 5% above the base rate of the Bank of England from time to time until payment is made in full.

Fees

Date completed: 3rd January 2021    Completed by: Sandra R Johnson – CDASS Manager

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